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Privacy Policy

PRATT HOSPITALITY GROUP

 

PRIVACY POLICY

 

Katuk | Maeve Fox | The Blacksmith Bar

 

Last updated: August 2026

 

  1. About Us

Pratt Hospitality Group operates three hospitality venues in Melbourne:

 

Katuk
Bah Bah Pty Ltd trading as Katuk
ACN 117 351 934
South Yarra, Victoria

 

Maeve Fox
Wellington Park Pty Ltd trading as Maeve Fox
ACN 121 845 216
Richmond, Victoria

 

The Blacksmith Bar
Four Spires Pty Ltd trading as The Blacksmith Bar
ACN 153 239 215
Richmond, Victoria

 

Together with Pratt Hospitality Group Pty Ltd (ACN 155 192 635), these entities are referred to in this Privacy Policy as “Pratt Hospitality Group”, “PHG”, “we”, “our” or “us”.

 

We respect the privacy of our customers, guests, employees, contractors and other people who interact with our businesses.

 

This Privacy Policy explains how we collect, hold, use and disclose personal information and how you may access or correct your personal information or make a privacy-related enquiry or complaint.

 

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable, together with other applicable Australian and Victorian laws and regulatory requirements.

 

This Privacy Policy applies across our venues, websites, online enquiries, bookings, functions and events, marketing activities, CCTV systems and other interactions with PHG.

 

  1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • your name;
  • telephone number;
  • email address;
  • residential or postal address where required;
  • date of birth or age where relevant;
  • booking, reservation and function information;
  • information provided through enquiries, correspondence, feedback or complaints;
  • payment and transaction information;
  • loyalty, promotional or marketing information;
  • employment or recruitment information;
  • identification information where reasonably required for age verification, security, functions, bookings or other legitimate purposes;
  • photographs, video footage and images captured by CCTV at our venues;
  • information relating to accidents, incidents, security matters, complaints or exclusions from our venues;
  • information collected through our websites, including device, browser and website usage information; and
  • other information you voluntarily provide to us.

We will only collect sensitive information where permitted by law and where reasonably necessary for our functions or activities.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. In some circumstances, however, we may need to know your identity to provide a service, process a booking, investigate an incident or comply with our legal or regulatory obligations.

 

  1. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

  • visit one of our venues;
  • make a booking, reservation or function enquiry;
  • communicate with us by telephone, email, website, social media or in person;
  • enter a promotion or subscribe to marketing communications;
  • make a payment or purchase;
  • apply for employment;
  • attend an event or function;
  • provide feedback or make a complaint; or
  • otherwise interact with us.

We may also collect personal information from third parties where permitted by law, including booking and reservation platforms, payment providers, service providers, contractors, recruitment providers, related companies, government or regulatory authorities, law enforcement agencies and other persons involved in an incident or enquiry.

CCTV systems operating at our venues also collect images and video footage.

 

  1. CCTV and Venue Surveillance

CCTV surveillance systems operate at Katuk, Maeve Fox and The Blacksmith Bar.

CCTV is maintained in accordance with applicable liquor licence conditions and is also used for legitimate safety, security and business purposes.

Our CCTV systems operate as required by the applicable liquor licence conditions.

CCTV may be used for purposes including:

  • complying with liquor licence conditions and regulatory obligations;
  • protecting customers, employees, contractors and property;
  • maintaining the safety and security of our venues;
  • preventing and investigating theft, fraud, antisocial behaviour and other incidents;
  • assisting with the responsible management of licensed premises;
  • investigating accidents, complaints and security incidents;
  • assisting Victoria Police, Liquor Control Victoria, emergency services and other authorised authorities;
  • managing insurance claims and legal matters; and
  • protecting the legal rights and interests of PHG, our employees and our customers.

Access to CCTV systems and recordings is restricted to authorised PHG personnel and authorised service providers where reasonably required.

Relevant CCTV footage may be provided to Victoria Police, Liquor Control Victoria or other authorised liquor inspectors, emergency services, insurers, legal advisers, regulatory authorities or other persons where required or authorised by law or where reasonably necessary to investigate or manage an incident.

We do not sell CCTV footage or use CCTV recordings for unrelated commercial purposes.

CCTV Retention

In accordance with applicable liquor licence conditions, CCTV recordings are retained for a minimum period of one month from the date of recording.

Due to the technical operation and storage capacity of our CCTV systems, recordings may remain available for longer periods, potentially up to approximately 60 to 90 days.

Where footage relates to an accident, security incident, alleged offence, complaint, insurance claim, legal proceeding, regulatory matter or other matter requiring investigation, relevant footage may be extracted and securely retained beyond the ordinary system retention period where reasonably necessary or required by law.

CCTV recordings will be made available to Victoria Police, Liquor Control Victoria or other authorised persons where required under our liquor licence conditions or applicable law.

CCTV cameras are not installed in toilets, bathrooms or other areas where individuals would reasonably expect privacy.

 

  1. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • operating and managing our venues;
  • processing reservations, functions and events;
  • communicating with customers;
  • processing transactions and payments;
  • providing hospitality and entertainment services;
  • managing loyalty programs, promotions and customer offers;
  • sending marketing communications where permitted;
  • maintaining the safety and security of our customers, employees and venues;
  • investigating incidents, complaints, theft, fraud or misconduct;
  • complying with liquor licensing, responsible service of alcohol, workplace safety and other legal and regulatory obligations;
  • managing employees, contractors and recruitment;
  • responding to enquiries and complaints;
  • managing insurance and legal claims;
  • maintaining and improving our websites, systems, venues and services; and
  • complying with applicable laws and requests from authorised government, regulatory or law enforcement agencies.

We will not use or disclose personal information for an unrelated purpose unless permitted or required by law.

 

  1. Functions, Bookings, Payments and Identification

When you make a reservation, function booking or other enquiry, we may collect information necessary to administer your booking, communicate with you and provide the requested services.

Depending on the nature of a booking or function, we may request payment information, identification or other information reasonably necessary to:

  • confirm and secure the booking;
  • process deposits and payments;
  • settle outstanding amounts following the function;
  • process other authorised charges associated with the booking;
  • manage venue security; or
  • meet our legal obligations.

Credit Card Information

For some functions and bookings, credit card details may be securely held on file for the duration of the booking to enable agreed payments, outstanding balances or other authorised charges associated with the function to be finalised.

Credit card information held by us for this purpose is deleted from our files within approximately seven days following the conclusion and final settlement of the function, once all authorised payments and outstanding amounts have been finalised.

We do not retain function customers’ credit card information indefinitely or use it for unrelated purposes.

Where payments are processed using a third-party payment or financial services provider, that provider may separately collect and process payment information in accordance with its own privacy and security practices.

Identification

Where identification information or copies of identification documents are reasonably required in connection with a function, booking, age verification, security matter or other legitimate purpose, access is restricted to authorised personnel.

Identification information will not be retained for longer than reasonably necessary for the purpose for which it was collected, subject to applicable legal, regulatory, security or record-keeping requirements.

 

  1. Marketing and Communications

Where you have consented, or where otherwise permitted by law, we may use your contact information to communicate with you about our venues, events, functions, promotions and offers.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us.

We do not sell our customer databases or personal information to third parties for their independent marketing purposes.

 

  1. Websites, Cookies and Online Services

Our websites may collect information about how visitors use them, including IP address, browser type, device information, pages visited and similar technical information.

We may use cookies and similar technologies to operate our websites, understand website usage, improve our services and support our marketing activities.

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies separately.

 

  1. Disclosure to Third Parties

We may disclose personal information where reasonably necessary to:

  • related companies within Pratt Hospitality Group;
  • booking, reservation and function management providers;
  • IT, website, cloud storage and communications providers;
  • payment processors and financial institutions;
  • marketing and communications providers;
  • accountants, auditors and professional advisers;
  • insurers and insurance brokers;
  • lawyers and other professional advisers;
  • security providers;
  • contractors and other service providers;
  • Victoria Police and other law enforcement agencies;
  • Liquor Control Victoria and other government or regulatory authorities;
  • emergency services; and
  • other persons where you have consented or where disclosure is authorised or required by law.

Where we engage third-party service providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately.

 

  1. Overseas Disclosure

Some technology, cloud, communications, booking, marketing or other service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps as required by applicable privacy law.

The countries in which information may be stored or processed can vary depending on the service providers we use from time to time. Further information about relevant overseas locations may be provided on request where practicable.

 

  1. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our measures may include:

  • restricting access to authorised personnel;
  • password and account controls;
  • physical security measures;
  • secure electronic systems;
  • appropriate third-party technology providers; and
  • staff procedures governing access to and handling of personal information.

No electronic or physical storage system is completely secure and we cannot guarantee absolute security.

 

  1. Retention and Destruction

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by law.

Retention periods vary according to the information and the reason it is held.

For example:

  • CCTV recordings are retained for at least one month in accordance with applicable liquor licence requirements and may remain available for longer depending on system capacity;
  • CCTV footage preserved in connection with an incident, investigation, insurance claim, legal proceeding or regulatory matter may be retained for longer;
  • credit card information held by PHG in connection with a function is deleted from our files within approximately seven days following the function and final settlement of the account; and
  • other business, financial, employment and transaction records may be retained for periods required by applicable laws and legitimate business record-keeping requirements.

When personal information is no longer reasonably required, we take reasonable steps to destroy or permanently de-identify it.

 

  1. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We may need to verify your identity before providing access.

There may be circumstances where we are permitted or required by law to refuse access to some information. Where required, we will explain the reason for doing so.

Requests involving CCTV footage will be considered having regard to applicable law, our liquor licence and regulatory obligations, security considerations and the privacy and safety of other individuals appearing in the footage.

 

  1. Data Breaches

We maintain procedures for responding to suspected or actual data breaches.

Where a data breach is likely to result in serious harm and the requirements of the Notifiable Data Breaches scheme under the Privacy Act apply, we will take appropriate steps, including notification to affected individuals and the Office of the Australian Information Commissioner where required.

 

  1. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact our Privacy Officer.

We will take reasonable steps to investigate and respond to privacy complaints.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information about privacy rights and the Australian Privacy Principles is available from the OAIC.

 

  1. Contact Us

Privacy Officer
Pratt Hospitality Group
Katuk | Maeve Fox | The Blacksmith Bar
PO Box 799
South Yarra VIC 3141
Australia

Email: hello@pratthg.com

 

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our businesses, technology, legal or regulatory obligations or information-handling practices.

The current version will be published on our websites and will state the date it was last updated.

We periodically review this Privacy Policy to ensure it continues to reflect our information-handling practices.